For never was a story of more woe
Than this of how my website wouldn’t go.
Ok, so that might be a bit of an overstatement, but you get the point.
So, on Sunday, about 8:30 or so my time, it appears that my website wasn’t working. I immediately tried to go onto the tech support chat, but there was a problem. Apparently, my host has decided that it will no longer provide technical support via chat. This is very unfortunate. I’ve never had a problem getting a quick solution and fix when I’ve used their chat tech support.
So, I submitted a “trouble ticket.” For those who don’t deal with IT on a regular basis, it’s basically a problem report. Given how long the site was down (nearly 60 hours, by my count), you can tell how effective this was. Most troublesome was the period of about 30 hours when I kept emailing and posting pleas for help, all with no response. Once they did respond, this morning, they got the site back up in short order.
What really gets me is that the priority on my ticket was “low.” Maybe it’s just me, but I’d think that my entire site being down would warrant a pretty high priority. Worst of all, my email address was also out of commission. I hope I didn’t get kicked off any of the newsletters I actually enjoy because of this little incident. (I actually enjoy the thought of being taken off of spamming lists, but that seems pretty unlikely.)
Apparently the root problem was the trackback function. It was hogging server processing power, so my account was simply suspended. This is not the first time I’ve had this type of problem, though the other occasion was a pretty quick and easy fix.
I’m increasingly unhappy with my host, who I’ve generally been pretty satisfied with until recently. This encourages me even more to find a new provider.
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